If your product is defective or doesn't work properly, let us know and we'll send you a replacement one. We do not accept returns on items shipped with 'Standard Shipping (2 - 3 Weeks Delivery)' or 'Free Shipping' methods. This is because items with the slower delivery methods are shipped from our manufacturer and warehouse in China. We only accept returns on orders shipped with Priority Shipping from our U.S. warehouse.
If your product is lost in the mail, defective or damaged we will happily issue you a full refund.
Note for orders with Standard Shipping: We do not offer refunds on Standard Shipping or Free Shipping orders. Unless your item is lost in the mail or damaged. Refunds for 'late-delivery' or 'delayed-delivery' related inquires are ONLY given on orders with Priority Express Shipping methods.
If you need an item delivered in 4 - 7 days or with a holiday guaranteed delivery, you MUST select Priority Express Shipping at checkout.
If your Priority Express Shipping order arrives after the holiday, you can request a full shipping cost refund and we will issue it without hassle. All we need is your order number sent to us via email the full Priority Express shipping cost of $13.95 will be refunded immediately.
When does the 365 Day Refund Policy apply?
This only applies to orders shipped with Priority Express from our U.S. warehouse. Full refunds are issued on items lost in the mail or damaged upon arrival.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.